PRIVACY POLICY

By accessing or using SR Health and SR Health Sites, you are acknowledging that you have read, understand, and agree, without limitation, to be bound by these Terms and Conditions.

 

Acknowledgement & Acceptance of your order

 

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfill your order following this acknowledgement, we will contact you by email or telephone advising you of this. If you require any information concerning your order please email us at info@srhealth.co.uk quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

 

Inspection

 

You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our Returns Policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected. If you are not at home when your parcel arrives, the postman should leave written information regarding where and when you should collect your parcel. Please be aware: these slips of confirmation are usually reported as being discarded as junk mail. If you do not collect your parcel within the post office’s specified timeframe (usually 7 days), the parcel will be returned to us and you will need to arrange for a new delivery. You will have to pay the postage costs incurred in resending the parcel.

 

Payment

 

Payment can be made by any of the following methods: Visa, MasterCard, Delta, Electron, Solo, Switch and Maestro. Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. The cardholders address must match the information held by the issuing authority. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to SR HEALTH, we will not be liable for any delay or non-delivery of merchandise. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us. Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.

 

Legally binding contract

 

Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.

 

Cancellation right

 

You have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Due to the nature of the product, we are unable to offer refunds or returns on any purchases of homeopathy, supplements, medicinal creams, gift voucher and tinctures. For hygiene reasons we are unable to accept returns or offer exchanges on make up products. For further details of how to return merchandise please see our Returns section. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us.

You can submit your cancellation notice by email to our Customer Services department at: info@srhealth or in writing to:

SR HEALTH

34, Kew Crescent, Gleadless, Sheffield S12, 3LP.

Consultation Procedures

 

Etiquette

Please note that as a courtesy to all our clients a prompt appointment schedule is adhered to and late appointments may not be honoured. Please arrive 10 minutes prior to your appointment to fill in a questionnaire.
Sessions that begin late will still finish at the appointed time, so other guests are not inconvenienced. In the interest of helping you relax, please turn off your mobile phone.

Cancellations/Rescheduling policy
24 hours notice is required in the case of cancellation or rescheduling. Without 24 hours notice, the full rate is chargeable. When booking we will supply you with payment details so that you can reserve your appointment in good time.  All consultations and consultation courses are non-refundable. All skype consultations must be paid for in advance with the payment details supplied to you.

Treatment restrictions

  • Any persons under the age of 16 must be accompanied by a consenting adult
  • Those under the age of 18 require parental or guardian consent
 

Your statutory rights are not affected.